PUBLIC ADVISORY: We innovated our customer service transactions to serve you better. Know our step-by-step guide for repair transactions and some reminders. MORE INFO

Shipping Deals and Lead Time

Terms & Conditions:

  1. Applicable to purchases of GRAND VIDEOKE systems, packages or 2 Song Transfer Packs.
  2. For delivery areas considered as extended or remote areas, an extended area surcharge of $26 will be applied.
  3. The tax/duty assessment is entirely up to your host country and will be the customer's responsibility if any is applied. will only shoulder Philippine-side tax/duty and licenses.

Shipping Lead-time and Tracking Information:

Our order processing and delivery leadtime is 7-10 business days.

You will be notified via email once your order is validated and shipped, together with the tracking number of the shipment.

You may track the shipment of your order at Fedex Online tracking system: