1. For local repairs, please contact our service centers near to your location:
- NCR: 1081 EDSA Balintawak, Quezon City
Office Hours: 9AM to 5PM, Monday to Friday (except holidays) Philippine Time (0800 GMT)
Globe 0915-751-1359
Smart 0908-165-7972
Tel: 8-362-3898 Local 876
Contact Person: Jayson Isip
- Visayas: Unit-1G, Square One Bldg., 232 Lopez Jaena St., Tipolo Mandaue City.
Office Hours: 9AM to 5PM, Monday to Friday (except holidays) Philippine Time (0800 GMT)
0946-298-2713
Contact Person: Wilvirmar Melmida
- Mindanao: Door #5 Lot 2-778 JPCG Bldg. Mt. Mayon St. Poblacion Brgy. 7-A. Davao City
Office Hours: 9AM to 5PM, Monday to Friday (except holidays) Philippine Time (0800 GMT)
0925-496-3542
Tel: (082) 321-4840
Contact Person: Liezel Enciso
2. For items bought from our website:
Kindly call us at 8-362-3898 Local 876 or email us at [email protected] prior to sending your unit to us. Kindly accomplish also the service form that we will send you by email. We will send you an authorization number and shipping instructions within 24 hours. Note that the unit must be sent to us prepaid and insured for the whole purchase price. We will repair the unit for free. If certain parts need to be replaced, the corresponding fee for the replacement unit shall be charged to the customer. Customer shall also shoulder the shipping cost from Manila back to the customer’s location.
IMPORTANT: We reserve the right not to accept and service any unit that has no authorization number and properly accomplished service form.
3. For units that were flown/shipped out of the country:
Kindly call us at 8-362-3898 Local 876 or email us at [email protected] prior to sending your unit to us. Kindly accomplish also the service form that we will send you by email. We will send you an authorization number and shipping instructions within 24 hours. Note that the unit must be sent to us prepaid and insured for the whole purchase price. We will repair the unit for free. If certain parts need to be replaced, the corresponding fee for the replacement unit shall be charged to the customer. Customer shall also shoulder the shipping cost from Manila back to the customer’s location.
IMPORTANT: We reserve the right not to accept and service any unit that has no authorization number and properly accomplished service form.