General Terms & Conditions

Shipping Deals:

Grandvideoke.com offers FREE shipping worldwide!

Free shipping offer applies to purchase of any Grand Videoke model or at least 2 Song Transfer Packs (worth $138).

A minimum surcharge of $26 applies to deliveries to remote areas.

Note: The tax/duty assessment is entirely up to your host country and will be the customer’s responsibility if any is applied. Grandvideoke.com will only shoulder Philippine-side tax/duty and licenses. Refund is not allowed for parcels that were not delivered due to the refusal of the recipient to pay the applied tax/duty.

Shipping Lead-time and Tracking Information:

Our order processing and delivery leadtime is 7-10 business days.

You will be notified via email once your order is validated and shipped, together with the tracking number of the shipment.

You may track the shipment of your order at Fedex Online tracking system: https://www.fedex.com/en-ph/tracking.html

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IMPORTANT: The product warranty does not include possible freight charges (inbound/ outbound) in case the product needs to be transported back to the Philippines.
Customer shall shoulder both shipping cost and must be prepaid and insured.

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Order Cancellation

Email us at  sales@grandvideoke.com immediately during our regular business hours to speak with one of our sales representatives for order cancellation. Grandvideoke.com is not responsible for charges relating to unconfirmed cancellation through email or voice messages. We will try our best to cancel your order prior to shipping. Once that package is shipped, no cancellation will be accepted.

Returns & Refunds

If you wish to return a merchandise, kindly email us at sales@grandvideoke.com within seven (7) days of receipt of merchandise. Upon approval, we will send you a return authorization number and shipping instructions via email. You may return any merchandise for any of the following reasons:

* Incorrect item shipped
* Defective Items

The product must be in its original delivery condition and must be returned prepaid and insured for the whole purchase price. We will issue full refund less shipping cost for items that are returned in its original delivery condition. For returns with missing parts/accessories, the cost of replacement shall be charged to the customer. If the unit is damaged due to customer misuse, a restocking fee of 10% to 25% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

Digital product such as the GV Song Update Volume- Authentication Code is not eligible for return or refund.

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IMPORTANT:

1. Refund is not allowed for parcels that were not delivered due to the refusal of the recipient to pay the applied tax/duty.
2. We reserve the right to not accept items without an authorization number.

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Warranty & Repair Concerns

For local repairs, please contact our Service Centers:

Email us at  customerservice@grandvideoke.com or fill up the service form.

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IMPORTANT: We reserve the right not to accept and service any unit that has no reference number and properly accomplished service form.

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