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PUBLIC ADVISORY: We innovated our customer service transactions to serve you better. Know our step-by-step guide for repair transactions and some reminders. MORE INFO

Frequently Asked Questions

  1. Do you ship to my location? What is your shipping policy?

    2. We provide FREE Shipping Worldwide!
    Applicable to purchases of GRAND VIDEOKE main units, special packages and items worth US $138 and above. For delivery areas considered as extended or remote areas, an extended area surcharge of $26 will be applied. Please provide a physical address as we do not deliver to PO box address.


    The tax/duty assessment is entirely up to your host country and will be the customer's responsibility if any is applied. Grand Videoke will only shoulder Philippine-side tax/duty and licenses.

  2. What is your lead-time for delivery?

    • Our order processing time is just one (1) business day.
    • For USA orders, delivery lead-time is based on customer’s selected shipping method:
      • One Day Shipping
      • Two-Day Shipping
      • Three-Day Shipping (Free shipping)
        Note: Delivery lead-time are all in business days; weekend and holidays are not included.
    • For international orders (except USA), delivery lead-time is 5-7 business days.

  3. What are your payment options?

    4. We process payments thru Paypal & Paydollar (for debit/credit card payments), Remittance Centers and Bank Transfer. More info

  4. What is the warranty of Grand Videoke?

    5. Audio-Video Solutions Corporation warrants Grand Videoke products against defects in material or workmanship under normal use and service for a period of:


    Items CoveredManufacturer’s Warranty

    Main Unit

    Microphones

    Remote Control

    		12 months
    All Cables3 months
    Autovolt Adapter6 months

    Warranty for all cables and autovolt adapter is limited to manufacturing defects (materials and workmanship) and does not cover normal wear and tear. Check out the full warranty details here.

  5. How to add more songs in GRAND VIDEOKE?

    6. Add more songs to your Grand Videoke anytime, anywhere! Download new songs to your smartphone and easily sync them to the Grand Videoke’s built-in storage. No more Song Packs! Available at: https://grandvideoke.com.ph/gv-song-update-volume

  6. What is the difference of Grand Videoke Symphony 3 Pro & Grand Videoke Rhapsody 3 Pro compared to other Grand Videoke models?

    7. The ALL NEW Grand Videoke Symphony 3 Pro & Grand Videoke Rhapsody 3 Pro lets you experience the latest videoke technology combined with the power of the smartphone.

    Unlock new possibilities with the GV™ Smart App. Feel what it's like to have your own vocal coach with Perfect Pitch™ Advanced Scoring. Find Songs in Seconds with GV Voice Command+. Enjoy an even better concert-like experience with new Lyric Videos, improved HD+ Audio, Full HD Video, and more handpicked songs. The Grand Videoke Symphony 3 Pro is simply the best Grand Videoke yet. For more details, visit www.grandvideoke.com  Thank you.

  7. What is the GV Smart App? How does it differ with other karaoke app?

    8. The GV Smart App pairs your smartphone/tablet to the Grand Videoke Symphony 3 Pro, Grand Videoke Symphony SE Pro and Grand Videoke Rhapsody 3 Pro. Unlike other videoke mobile apps, the GV Smart App doesn’t only feature remote control and virtual song book functions. It is a companion app featuring major functions such as Direct Song Download, GV Voice Command+, Live Messaging, Photo & Music Transfer, and Sharing of Recorded Songs & Score Screenshot on Social Media. Get the GV Smart App at Google Play store for Android phones and App Store for iOS phones (with at least iOS 9 version).

  8. What is the Perfect Pitch™ Advanced Scoring?

    9. The Perfect Pitch™ Advanced Scoring system is a technology exclusive on Grand Videoke that gives valuable feedback in real-time while you sing. It's like having your own vocal coach! At the end of each song, the 4-Point Pro Rating shows detailed result in terms of Key/Rhythm, Vibrato, Upband, and Downband scores and tell you which areas you need to improve.

  9. What is your return and refund policy?

    10. We want you to be 100% satisfied with your purchase. If, however, you are not satisfied for certain reasons, you can return items within 30 days. Please email us so we could you provide you with a return authorization number and return shipping instructions.

    You may return any merchandise for any of the following reasons:

    • Incorrect item shipped
    • Defective Items

    The product must be in its original delivery condition and must be returned prepaid and insured for the whole purchase price.

    In case of change of mind, please be informed that we will charge a restocking fee of 20% upon receipt of the returned item. For returns with missing parts/accessories, the cost of replacement shall be charged to the customer.

  10. How do I contact Grand Videoke’s Customer Service?

    11. If you have any inquiry or feedback, you may reach us through the following contact details:


    grandvideoke_csd (Skype)

    Viber/Mobile: +63 908 165 7972 / +63 915 751 1359

    Tel: 8-362-3898 Local 876


    Mon-Fri, 9am-5pm Philippine Time (0800 GMT)

    We are more than happy to assist you.